Box return

[Gary06028]

Morning Have not received boxes to return equipment, does anybody know how it takes as cancelled over a month ago and service now cancelled.

thanks Gary 

[Tom_W1]

Hi @Gary06028, thanks for your post although I'm sorry you haven't received the returns packaging yet.

I can see that you've already got confirmation of this over the phone today, but I just want to confirm that the packaging is only generated and sent, once the services have been disconnected.

As you give a 30 day notice period before removing a service, this wouldn't be taken into account in terms of the wait time - it'd only be from when your services stopped working.

Generally, it's approximately 14 days once your service has disconnected before you receive your packaging.

Please let me know if you need any further assistance, but I hope this helps.

Regards