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Ninko
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Message 11 of 13
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Re: Boosted bundles for existing customers

Already tried that, just get the same response about having to wait as the department is very busy or something.

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jbrennand
Alessandro Volta
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Message 12 of 13
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Re: Boosted bundles for existing customers

They will never call you back. As said - Try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open 8am until 10pm. Calling early 08.01 is usually best although a longish wait might still happen - just hang on in there whilst watching tv with a cuppa. You will usually get a UK call centre who’s staff are more informed and helpful.

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Ninko
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Message 13 of 13
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Re: Boosted bundles for existing customers

Spoke to retentions, went through the details and agreed a contract but said I need to wait for a call back as I wish to use an existing number rather then a new one and to expect a call within 24 hours. Still waiting, so I'm in the same position once again!

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