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Blacklisted?

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Gords78
Tuning in

on ‎20-07-2022 23:09

Posting on behalf of a family member who left virgin a few years ago but on wanting to return recently was told there was an old unsettled bill of £25 which resulted in him being turned down. Is there a relevant department he can contact to unblacklist himself/settle the old account?

Thanks.

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newapollo
Very Insightful Person
Very Insightful Person

on ‎21-07-2022 01:25

Hi @Gords78 

They should give the VM Collections team a call on 0800 052 0360. They may be able to assist further.

Ans possibly also contact creditfileamendments@virginmedia.co.uk who can look into this for them.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎21-07-2022 01:25

Hi @Gords78 

They should give the VM Collections team a call on 0800 052 0360. They may be able to assist further.

Ans possibly also contact creditfileamendments@virginmedia.co.uk who can look into this for them.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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