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Billing changes

gallego1
On our wavelength

‎22-06-2022 18:31 - edited ‎22-06-2022 18:36

Hi.    

What changes can be made to a package TV/bb/home phone  without  creating a new contract. 

 

Thank you

 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎22-06-2022 19:01

As a broad rule of thumb, any re-bundle that includes an element of promotional discount will re-contract

Also adding and removing premium channels at full-price without any discount.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎23-06-2022 08:16

Hi @gallego1

 

Thanks for posting on our community forum!

 

Mostly all changes would require a new contract to be created, this is an automatic process. I'd suggest calling in on 150 or 0345 454 1111 and our customer care team will be able to check this with yourself and let you know if a new contract would be created.

 

Regards

Travis_M
Forum Team

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