on 09-03-2022 16:23
I contacted Virgin media start of jan to get services disconnected as I would be moving mid jan they said not a problem then the move was changed due to covid and I rang again to confirm I still needed my services until the 29th jan and my new services would be activated from the 1st feb which happened I lost tv internet and phone and my new services started since then I have been paying twice a month two direct debits taken two weeks apart one for my old service and one for my new which should of gone one the 29th and am now being told I have to pay until 10th March when I haven’t used the services since 29th jan
Answered! Go to Answer
on 11-03-2022 13:38
Hi @Lisaw2173,
Thank you for getting back to me via private message. As discussed there, we've now addressed and corrected the account and charges. I do apologise for any inconvenience caused.
If you need any further assistance, please do let us know.
Thanks,
on 09-03-2022 18:31
Hi @Lisaw2173,
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear that you appear to be getting billed for two accounts. I'm going to send you a private message in a few moments so we can take a closer look at what's going on. Please respond to this at your earliest convenience and we can go from there.
Thanks,
on 11-03-2022 13:38
Hi @Lisaw2173,
Thank you for getting back to me via private message. As discussed there, we've now addressed and corrected the account and charges. I do apologise for any inconvenience caused.
If you need any further assistance, please do let us know.
Thanks,