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Billed twice every month for tv

Lisaw2173
Joining in

I contacted Virgin media start of jan to get services disconnected as I would be moving mid jan they said not a problem then the move was changed due to covid and I rang again to confirm I still needed my services until the 29th jan and my new services would be activated from the 1st feb which happened I lost tv internet and phone and my new services started since then I have been paying twice a month two direct debits taken two weeks apart one for my old service and one for my new which should of gone one the 29th and am now being told I have to pay until 10th March when I haven’t used the services since 29th jan

1 ACCEPTED SOLUTION

Accepted Solutions

Zach_R
Forum Team
Forum Team

Hi @Lisaw2173,

Thank you for getting back to me via private message. As discussed there, we've now addressed and corrected the account and charges. I do apologise for any inconvenience caused.

If you need any further assistance, please do let us know.

Thanks,
 


Zach - Forum Team
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2 REPLIES 2

Zach_R
Forum Team
Forum Team

Hi @Lisaw2173,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you appear to be getting billed for two accounts. I'm going to send you a private message in a few moments so we can take a closer look at what's going on. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Zach_R
Forum Team
Forum Team

Hi @Lisaw2173,

Thank you for getting back to me via private message. As discussed there, we've now addressed and corrected the account and charges. I do apologise for any inconvenience caused.

If you need any further assistance, please do let us know.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!