Bill price is more than what was promised

[Grippets]

Hi,

Last month I called to bypass the price rise which was successful but I had problems getting to that point so a 'manager' gave me a bit extra off for a few months (until August I think) but this isn't showing in my latest bill. Please see screenshot. 

Can anyone help with this on here? 

Many thanks 

Dean. 

[Hayley_S]

Hello @Grippets,

Welcome, thanks for posting.

I am sorry for the issues with your package.

We are unable to help with package changes from this platform, have you tried calling us on 0345 454 1111? Also you have the texting option - 0753 305 1809.

Many thanks,