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Liacon
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Bill different from paper contract

Hi, someday ago I logged on my Virgin Media account and I noticed that I should pay more than written in my paper contract. On the 13th June 2019 I bought Big bundle for £30 monthly instead £51.00 - discount valid until 23rd June 2020. But in my online bill the amount is different:

  • £47.50 for first month's package + £51.00 for next month's package.

So I should pay the full price, but my discount should be valid for 12 month.

I noticed that in my account the package is Player bundle, not Big bundle. Can this be the reason of the wrong amount? I would like have more explanation about.

Thank you.

Kind regards

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Re: Bill different from paper contract

Morning Liacon,

 

Thanks for your post and sorry for any confusion regarding your package.

 

I'll need a few more details from you so I've popped you over a privates message so I can take a closer look at things.

 

Kind regards, 

 

Alex_Rm

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