Hi, I recently changed my package and began a new 18 month contract, when doing this I was asked what TV cable box equipment I wanted, I said just one standard cable box (I already have the TIVO one), i was asked if I wanted a second box, I said no and was asked if I wanted to keep the WiFi extender that I have and I said no I don't need the extender. A short whole later a YODEL bag arrived, I put the WiFi extender in it and gave it to Yodel. Now almost a month later the Yodel tracking shows that it has not been delivered to Virgin. This is not my fault, I did as Virgin asked and sent it back via the supplied delivery service but Virgin are sending me text messages non stop demanding that I send it back. In addition Virgin emailed me and demanded that I also send back the Tivo box and another box that I don't even have. If I send the Tivo box back this will mean I will have NO CABLE BOX and will be unable to use the TV service I am subscribed to! and I don't have a second box - Virgin are now sending me final warnings and saying I will be charged for this kit. This is very stressful, I am being hounded by Virgin over this equipment return, I am 84 years old and suffering stress over this. I have the tracking information for Yodel and if someone at Virgin could please reply to me and look at the tracking they will see that I sent the WiFi extender back, that I only have one cable box (not two) and that I need to have one box (I don't care which type) in order to use the TV service that I pay for every month, Please can you get in touch with me and stop me being hounded for this kit return. Thank you!
