Finally, after being given an extraordinary runaround both on the phone and in the dreadful Whatsapp chat system, I have managed to cancel my broadband service because I'm moving.
My contract was for an initial 12 month period, which ended in 2020 and I've been rolling month to month since then.
However, earlier today I received an email from VM, which said "Our agent should’ve let you know that your account is still within the contract period, so there’s an early cancellation fee of £21, which has been added to your final bill."
I wrote back to say that was a mistake and asked that they confirm that this amount will be removed from my bill but they have not responded. Has anyone else experienced this sort of thing and what can I do to get VM to remove the charge?
