Being Charged Too Much

[stevebar]

Hi

I joined Virgin Media in April, and signed up for the Big Bundle 200 with TV, phone and internet for £38 (ish) a month.

I have just logged in to check my bills and have found out I've been being charged £51 a month for Big Bundle 100.

I have tried, unsuccessfully, to speak to someone on the phone, who just put me on hold for 30 mins and didn't come back.

How can I get this sorted out please?

Thank you

[Reece_MH]

Hi @stevebar,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear there are some differences between your agreed package, and your monthly pricing and have since had trouble speaking with our team to resolve the issue.

So I can assist further with this, I'm going to send you a private message. Please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,

[stevebar]

Hello

Thank you

I have replied to your message now.