on 19-07-2021 11:30
Hi
I signed up for Virgin broadband last month and I've just received our first bill and it looks like I've been charged £35 for setup but when I signed up there was an offer for £0 setup fee (I have screenshots of the order showing this and also my confirmation email).
Can you please look into this?
Kind Regards
Answered! Go to Answer
on 19-07-2021 13:39
Hi @oasis123 thanks for posting and welcome to our community.
I am really sorry for any confusion surrounding your first bill. I would like to take a closer look on your behalf. I am going to send you a private message.
Regards
Lee_R
on 19-07-2021 13:39
Hi @oasis123 thanks for posting and welcome to our community.
I am really sorry for any confusion surrounding your first bill. I would like to take a closer look on your behalf. I am going to send you a private message.
Regards
Lee_R
on 19-07-2021 14:39
Hi @oasis123
Just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
on 19-07-2021 18:22
Hi Lee,
Thanks a lot for your help and I can confirm I am happy with the response.
Have a good day.
Kind Regards
on 20-07-2021 09:40