Been billed twice

[Andrea_Owen]

Hello, I have a £22 and £39 monthly payment for my mobile it says the £22 was manual and £39 was direct debit I manually paid the £22 on the 26th and the direct debit came out today (£39) and now the £22 has also come out as direct debit so ive ended up paying £22 is there anyway to get that manual payment refunded?

[Paulina_Z]

Hi @Andrea_Owen,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you've had some billing issues recently and was charged twice! I understand how frustrating this can be.

Can you please let us know how you made the manual payment? Was it by calling in and over the phone?

Let us know so we can help further.

Thank you.

[Andrea_Owen]

Thanks for the response i made this payment online

[Paulina_Z]

Hi @Andrea_Owen,

Thank you for coming back to me about this. If you already have a card registered with us on our system, you can call in on 0345 600 0789 to speak to our Mobile team and they will be able to refund this for you.

Please give them a call and let us know how you get on. 🙂

We're here if you need any further assistance.

Thank you.