Pretty sure I'm not the only one to have issues with the awful customer service from virgin.
Basically I took out virgin and was told by the sales team I wouldn't need someone to come out and install my broadband as we have all the correct connections going into my property.
Our virgin Box came and didn't work so I had to wait over the long queen bank holiday for someone to come out and fix it, he got it working but left loads of exposed wires out of our wall, like the photo shows, he then said he would call back to make another appointment.
After a week of no calls I called virgin up and he had booked it without telling us for a day we're weren't available, I had to rebook it for another day.
The day came and I booked the day off work to wait in only for him not to show up, I tried to call the virgin customer service and instead of trying to help they passed me around between multiple different agents for over an hour, after many call backs someone finally rebooked it for two weeks time.
And now today I see they've charged me again for this months bill even though I paid it 5 days ago, I contacted virgin and explained I need that money back in my bank account for other bills coming out, the girl apologised and said it will be back in my account tomorrow.
Only for an hour ago I get a message that the extra charge has been added as a credit to my account, I then had the displeasure of calling virgins customer support only to once again be passed around with no one helping me, one person even put me on hold then put me through to set up a business account.
As it stands I still haven't got my money back which was taken without any permission.
If this continues i will have to cancel this account or speak to which as this is afwul service.
