Hi Virgin Media Team.
I have moved to new house on 26 April and requested to moving home for 27th April , On 27th April Virgin media engineer came to my home and not able to provide the connection. I was informed that it will be installed on 18th May. But on 12th May I received a mail that it will be again delayed to 31st May and once the installation’s complete, I will be eligible for a bill credit as part of Virgin Media's automatic compensation scheme.
Now I have received my first bill, nothing has been considered and no information provided, I have raised a ticket C- 270522511 on the same, but this has been closed without any information.
Could you please help me or how to process this customer experience.
Regards
Sonjay
