When my wife tried to discuss a problem with our broadband with Virgin Media, they refused to discuss it despite the fact that our account is in joint names. I want to authorise Virgin Media to allow my wife as well as myself to discuss and manage my Virgin Media account in my absence. How do I set about doing this?
Our account is in my husband's name but I am usually the one that deals with any queries etc. We were asked to set up a password on the account and as long as I use that I have no problems in dealing with any technical issues, account queries etc. So I guess the easiest thing is to phone VM and set one up on yours too,
Virgin Media accounts are only in 1 name. Using the password that should of been set up as Jeni suggested would be the way to bypass security. Or the named account holder (going by your story, that is you and not her) would need to call up, pass security and then pass the phone over.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.