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Area reference code

Hi, just got my welcome email with details but no area reference code to sign up for my online account. Can someone share what my area reference code would be for E17 4HE?

Thanks!

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Re: Area reference code

Hey PachiPachi,

 

Welcome to the Community Forums and to Virgin Media! It's great to have you onboard. 

 

Sorry to hear that your area reference wasn't included in your welcome email. For this postcode area, it would be Area Reference 22.

 

If you need anything else just give us a shout, we're always more than happy to help.

 

Beth

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Re: Area reference code

Thanks Beth. 

It seems like my account is still connected to the old user email address after I had requested Account Transfer using a Form from Virgin Media. 

Can you let me know who I can contact to sort this out please? 

Thanks

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Re: Area reference code

Hi PachiPachi,

 

No problem 🙂

 

Just to confirm, are you a brand new customer or have you taken over an existing account?

 

If you are able to log in, you should be able to reset the username, password, name, and some other details from inside your online account under 'My Profile'.

 

Do let me know if you still need help.

 

Beth

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Re: Area reference code

I'm taking over an existing account. 

I tried to login using the details from the welcome email but I got this message:

You already have a My Virgin Media account

We've found an account that you set up or has been set up for you. Please click the 'Continue' button to sign in with the username shown below.

Not you? To sign in, please contact the account holder below.

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Re: Area reference code

Sorry also, I'm not even able to login or create a new online account

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Re: Area reference code

Ahh I see, in that case, I will need to reset the credentials and information for you from here 🙂

 

I've popped you over a PM so I can take some account details. Please check out the purple envelope for a message from me.

 

Thanks,

 

Beth

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