On 24 March 23 I called Virgin to cancel my account as I didn't want to pay the April price hike. The Agent I spoke to asked me to hold to see if she could do something to keep me.
She said the price increase would not be applied to my account and in fact reduced my monthly payment to: May £75.60, June £87.79 July, and Aug 90.29 per month with no changes to my package.... bear in mind I was already paying £105 per month and they wanted to increase it by £21... so I was pleased with the outcome and it influenced me to stay. I have just received my June bill for 90.29 and not the £87.79 that was agreed upon and confirmed not once but twice.... I have been on the phone to Virgin for approximately 1hr and 50 mins trying to correct the bill to what had been agreed upon without any success... Virgin blamed it on the agent making an error but her error has now cost me by having to stay with Virgin until my contract runs out so I won't have to pay any fees.
I have been with Virgin for over 7 years without a missed or late payment, but they are willing to lose a loyal customer for waht all boils down to £6.50... so be it i am gone it seems
Has anybody had an issue like this... legally what does an agreed change of contract mean, have they broken their contract with me or does it mean that Virgin can ignore it and change it when the like
