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Appointments

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HMB42
On our wavelength

‎07-05-2022 20:12 - edited ‎07-05-2022 20:13

I have an appointment booked for the 4th June due to the switchover, and this is showing online in my account.  However, when I access appointments in the My Virgin Media App it says that I have no appointments booked.  Can't understand this, as I definitely do have one booked.  Could someone explain why I am not seeing the appointment in the app, as if I need to change it for any reason, this can only be done in the app and not online?  Thanks

HMB42

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David_Bn
Forum Team
Forum Team

on ‎08-05-2022 09:16

Good Morning @HMB42, thanks for your post on our Community Forums

I'd be happy to look into the appointment on our systems for you to ensure this is indeed booked in, and we can re-arrange this for you if required.

Check out the purple envelope in the top right hand corner for my message

Kindest regards,

David_Bn

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David_Bn
Forum Team
Forum Team

on ‎08-05-2022 09:16

Good Morning @HMB42, thanks for your post on our Community Forums

I'd be happy to look into the appointment on our systems for you to ensure this is indeed booked in, and we can re-arrange this for you if required.

Check out the purple envelope in the top right hand corner for my message

Kindest regards,

David_Bn

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