Hi LHenson,
Thank you for your first post ad welcome to our forums page.
I am very sorry to hear about this, this is not the experience we would expect for you.
If a customer chooses to cancel their services, we do sometimes leave the phone line active so they are able to transfer their number over to their new provider. It sounds like this may be the case for you.
I will send you a PM so we can take some details from you and look into this further for you. If you can reply to that with the details requested, I will be more than happy to help
Regards
Lindsey_C Forums Team