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Appalling contact options

Tapstick
Tuning in

on ‎13-02-2023 16:03

I'm trying to downgrade my TV services after they've become far too expensive after the introductory period. Online Chat keeps failing/reloading/taking forever. Telephone chat ended with "I'm sorry, I have no access to change your package". This level of engagement is appalling, and why can't I make changes online, then get a new quote?

Anyway, since the contact systems aren't up to scratch to enable me to reduce my bill and modify my services is this an OFCOM issue?

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎13-02-2023 17:32

@Tapstick wrote:

Telephone chat ended with "I'm sorry, I have no access to change your package"

Did you ask them why not? Or what their suggestion would be?

I suspect if you called and spoke to someone else, you'd get the correct answer.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎13-02-2023 19:48

Hi Tapstick, 

I am sorry you are having issues reaching our team to get your package downgraded.

We do not do package changes here. What team are you getting through to on the phone? The best option would be to call 📞150/0345 454 1111 option 4 then 2 to remove some of your services.
You can also text us on +44753 305 1809 📲

Zoie

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