You can input your electricity & gas readings online and the energy company will instantly calculate your new account balance. OK the actual official bill may take a few days longer. Why can’t Virgin make cancellation adjustments more speedily? Outdated systems and no incentive to change them, that’s why.
Why, when Virgin knows you are leaving and have agreed a disconnection date is one billed for another month in advance? You should be billed only for the unbilled additional services you’ve consumed i.e. chargeable phone calls, TV pay per views etc. Why should you be billed and then refunded for the period beyond your cancellation date. I’ve read that some refunds don’t materialise.
Fact is, VM refund cancellations within the 14 day cooling off period back to the original payment source. With other cancellations they’re not able to, and more than likely don’t want to make refunds direct to bank but insist on cheque. This really isn’t good enough this day and age. With bank closures it’s becoming harder and more inconvenient to bank a cheque.
Of course, why would VM want to change this when some folk forget or not bother to bank the cheque, especially for smaller amounts? All those unbanked cheques must add up to a tidy sum for Virgin Media Payments Ltd!
You'll likely get no sympathy from the higher ups on this forum. Their remit is naturally to enforce the status quo. John_GS's latest, rather dismissive reply to you is indicative of this “. . . because we bill in advance”. For what? Me: "Oh I see - for services already cancelled”!!
