Hi,
I would be grateful if a forum mod could please help with this because I am loosing the will to live with the password reset process for My Virgin Media.
I signed up for Virgin several months ago and all services are installed and working correctly, however I have never been able to successfully sign in to My Virgin Media. At the sign in page, it rejects my password. I then have to follow the 'Forgot Password' link, where it redirects to a page which asks for my security question answer and DOB. After passing this, it brings me to the password reset page, where it says to choose a password between 8-10 characters, letters and numbers only, case sensitive.
After entering and confirming a password which meets those criteria, it simply returns to the same page, with a yellow dialog saying 'Some information is missing or incorrectly entered. Please check below and try again.'
I then input and confirm a valid password a second time, at which point it returns to the initial logon screen, where neither the newly set nor old password work. I have no choice but to follow the 'Forgot password' link once more, and then the whole saga begins again, over and over.
I have tried umpteen permutations of valid passwords, different browsers, different computers, across several months, and it has never worked. I saw some suggestions about using the mobile app, but am unable to do so as I've never been able to sign in. This is not a recent problem, it has been on-going since day one, I just haven't had the time to troubleshoot it properly until now.
I would greatly appreciate it if someone could please contact me about having this password manually reset, as I think I'll put a gun in my mouth if I'm forced to run through that pointless, endless loop one more time!
Many thanks.
