So I have just checked my bill and there is a random charge for £3.99 for an Andreia Brazier game!!!! Well only myself and husband live in our house and neither of us use the apps or indeed did we even instert the pin to access apps or any other area of the virgin tv... has anyone else had this issue and if so did you get a refund as this charge is not legally allowed to be deducted from my bill as I did not purchase or agree to it.
Yep just happened to me as well. Totally turned over. Talked to VM on the phone, got told I will have to pay it as I have "Obviously used it."
Don't even remember the name of it. Never went on it at all and I live on my own. NO-ONE has been in
my house when I'm not there. Certainly feels like someone has, though ! I wonder if someone has found a way to hack this and make someone else pay?
Was told "impossible" by the scottish lady on the other end. After all, no-one has ever hacked anyone before have they?
This box is going back mate...….I got done in my bank by thieves a while back, first they took £20 in small bits, then it was £400 before I could cancel the account. I got my money back but the lesson is clear.....CLOSE it fast before its £400 or more ! SOMEONE is stealing your money !
I have also got this charge on my bill and i know neither my husband or i have have bought this. A complaint is going through but looking at the responses on this site i am not confident anything will be done.
I am very concerned that what is 3.99 now could be a lot more in the future. If not sorted i will be cancelling my contract as Virgin are not providing a service fit for use.