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Amending package...

Hi

I wanted to talk to someone about the Sky Movies offer I have/had on my account, as it expires this month - but I find I've been charged the "full" price for it already, before I've had a chance to call anyone (as the call centres are closed)

I wanted to speak to someone about my options for the add-on - do I need to wait for live chat? (as it's closed on Saturday?) - or just hold on in a phone queue?

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Very Insightful Person
Very Insightful Person
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Re: Amending package...

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team (Retired)
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Re: Amending package...

Have you tried the below text service?

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Media services - and it's free!

Just send your query to 07533 051 809 and we’ll text you back.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Amending package...

I have, and confused the 'bot, so I'm now pending a human to talk to.... 🙂

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Re: Amending package...

...and probably going to have to wait until at least tomorrow now...

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