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anisben
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Message 1 of 11
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Amazon echo dot not received

Hi,

When I joined virgin they had an offer where you get a free amazon echo dot . yesterday I receive the parcel but not the not the amazon echo dot.

 

below the confirmation mail from virgin confirming the reward.

Capture.PNG

thanks for the help.

 

Thanks,

Anis

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Very Insightful Person
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Message 2 of 11
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Re: Amazon echo dot not received

normally these are shipped out after being with virginmedia for 28 days, and would give it an extra week for the delivery, if this date has passed the forum staff can take a look it in it.. if not if wait and still not showed up drop a reply.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Mark as Helpful Answer if I've helped

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Lo7us
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Message 3 of 11
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Re: Amazon echo dot not received

I also have not received my echo door bell or amazon dot, I joined on the 30th of March, already paid my first bill 1st may, do I need to ring the contact centre to chase this up?

 

Lo7us

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Forum Team
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Re: Amazon echo dot not received

Hi Lo7us,

 

 

Thank you for reaching out to us .

 

Sorry to hear you still haven't received your joining gift.

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly please click on the purple envelope to accept.

 

Kind regards

 

Paul.

 

 

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Dans1994
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Message 5 of 11
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Re: Amazon echo dot not received

Hi I signed up for virgin media fibre and TV on December 14th 3108 and received an email saying I would receive an Amazon echo free as a part of the deal, however this has still not arrived in August 2019 was just wondering if this matter could be possibly looked in to or chased up if possible? Thanks,

Dan

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Forum Team
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Message 6 of 11
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Re: Amazon echo dot not received

Hello Dan, 

Welcome to our community forum page, it's great to have you on board. 

I'm very sorry to hear that you didn't receive your free gift with your Virgin Media bundle order. 

Please can you confirm the date your purchased your package with us?

 

Dean C

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Dans1994
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Message 7 of 11
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Re: Amazon echo dot not received

Hi

We had it installed the day we moved in 14th December 2018 but ordered it 2 weeks before online by clicking on a promotional banner advertising this deal. 

Thanks, Dan

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Message 8 of 11
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Re: Amazon echo dot not received

Thanks for confirming this Dan, 

I have now sent you a private message so we can get this looked into. 

You can access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen. 

Dean C

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JJDCooper18
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Message 9 of 11
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Re: Amazon echo dot not received

Hi, I Joined Virgin Media 25th of March and have still yet to receive my Amazon Echo Dot. I’ve tried getting it sorted with customer Services but still no luck.

thanks,

Joe

F5C42CA5-167D-4ACF-BB65-823FEA5E75C0.jpeg

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Message 10 of 11
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Re: Amazon echo dot not received

Hello JJDCooper18

 

I am very sorry to hear that has not happened, I will need to look into this for you 

Please reply to my private message.

 

Thanks Joe_F

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