Amazon Gift Voucher not received

[joeabgibbs]

Hi,

I purchased a Virgin Media M100 Fibre plan on 05/09/2020 but have not received the £75.00 Amazon Voucher. I was wondering if anyone would be able to follow this up as it has now been 120 days since I purchased the contract. I have the confirmation email with subject "An Update on your Gift".

Many thanks,

Joe

[angelastinson]

Hi I looked this up for you and all I found was this " 

To all the people that signed up between 17/08/20 - 05/09/2020 for the M100 Broadband only plan through the Gift Card offer link and waiting for the £75 voucher, The email states that you'll be contacted after 120 days of service. so that's aprox 4 month's from sign up date. Also the email to look out for is from no-reply@giftcloud.com.."

Hope this puts some minds at ease..

[Steven_L]

Hey and welcome to the community @joeabgibbs

Sorry to hear that you are yet to receive your amazon vouchers.

Did you sign up directly with ourselves or was this via a third party site?

The email that you received was that from Virgin Media?

Regards

Steven_L

[joeabgibbs]

Hi Steven,

I purchased the broadband contract through the Virgin Media website but I believe I was redirected to complete an online form for the Gift Voucher.

The email I received with the subject "An Update on your gift" was from Virgin Media with email address no-reply@giftcloud.com.

Thanks!

Joe

[joeabgibbs]

Thanks! I searched beforehand and this seems to be a common occurrence.

[Steven_L · Accepted solution]

Thanks for coming back to me @joeabgibbs

I have looked into this further and submitted a form to our team to have this looked into and investigated as to why you haven't yet got your vouchers. 

I will be in touch with an update once the team has looked into this for me.

Regards

Steven_L

[joeabgibbs]

Hi @Steven_L,

Thank you for the quick reply. I look forward to hearing from you.

Many thanks,

Joe Gibbs

[Steven_L]

You're very welcome @joeabgibbs and I hope to have good news for you soon.

Thanks

Steven_L

[jibran]

Hi, 

I too singed up on the 21st of Aug 2020 but still haven't received my voucher. Can the support staff kindly look into this for me? 

Thank you

[Paul_DN]

Hi jibran,

Thank you for reaching out to us in our community and welcome, sorry to hear that you are yet to receive your amazon vouchers.

Did you sign up directly with ourselves or was this via a third party site?

Did you receive a email confirmation showing the free Amazon offer?

Regards

Paul.