Although I am in a contract can I change to the social tarif

[Coronavirus]

Can I change to the social tarif

[newapollo]

Hi @Coronavirus 

The following page has the info you need, along with links to register for Essential Broadband.

https://www.virginmedia.com/broadband/low-income-families 

[Coronavirus]

Do virgin media do a social tarif for people on pension credit

[newapollo · Accepted solution]

Hi again @Coronavirus

Unfortunately at the moment the Essential Broadband packages are only available  to those on Universal Credit, however this should change in the future, as per the info below from VM's https://news.virginmediao2.co.uk  press release.

Working with Government to make sign-ups easier and prices cheaper

In August, after the Government launched a new tool designed to make it easier for customers to confirm their eligibility for social broadband tariffs, Virgin Media O2 confirmed it was the first provider working to implement the automated checks with integration expected in the coming months. This project, once complete, will also enable Virgin Media O2 to expand the range of benefits in scope for its social tariffs to include Pension Credit amongst others for the first time, allowing more people to access these services.

[Kath_F]

Hi Coronavirus, 

Thanks for your post and it's great having you involved in the Community. 

For now, the essentials broadband package is only available to those receiving Universal Credit. 

If you're curently struggling with your monthly package though, we're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade! If you want to chat with us, please feel free to call on 150/03454541111 or pop us a text on 0753 305 1809. 

Keep us posted on how things go. 

Thanks, 

[Coronavirus]

Thankyou I will keep in touch

[Coronavirus]

Thankyou

[Kath_F]

Hi Coronavirus, 

It's no problem at all. 

If you need any further information or help, pop back to us here and let us know. 

Many thanks,