Virgin Media Community

[cathie]

This was fixed for me in December but now if I try to log in from iPhone I can’t - something to do with the recaptcha see pic- could someone help pls?

 

[用心棒]

Usually the (rare) ReCaptcha connection issue corrects itself. Is that the case here?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[cathie]

Thanks for reply.

Yes and no - not on my phone but ok on the PC now so that will have to do!

[用心棒]

Should you still wish to resolve the issue try opening a Private tab on your phone to see if the problem persists and if not then consider whether it is appropriate to clear the browser data cache by either selecting:

• Settings > Safari > Clear History and Website Data
• Settings > Safari > Advanced > Website Data, then search for virginmedia and swipe left on each result to delete. Repeat the process for google

[cathie]

Thank you so much, that sorted it 🙂