on 06-02-2022 18:29
After giving 30 day notice I received a deal I accepted but now they say have no record of it. Can I do anything?
on 06-02-2022 18:40
Did you receive any email confirmation? Does anything show in your "myVM" online account?
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on 06-02-2022 18:46
No I didn't receive confirmation but checked number and got his name.
on 06-02-2022 21:24
unless you have a recording of the conversation or its noted on your account...i think it would be doubtful if you get it unless the agent can re price the package again and it comes to the same price
Good luck
on 06-02-2022 21:36
No they are quoting more than ever now. I do have the salesmans name if that helps but thank you anyway.
on 06-02-2022 22:17
I had the same experience a couple of years back with Virgin. I posted a letter of complaint to Virgin, and was contacted a week or so later by the Virgin complaints department in Manchester. They ended up improving on my original deal and reversed all over-charges that had occurred.
on 07-02-2022 01:54
Fingers crossed then. Thank you and will keep you posted.
on 14-02-2022 14:46
After 5 days waiting on Bot, 3 offers, 3 complaints and speaking to at least 6 agents received deal originally offered. Hooray.
on 14-02-2022 17:42
Hi @Sharonb66,
Welcome to our Community Forums and thanks for your post.
Sorry to hear you've not had the best experience when taking out a new deal but pleased to hear you have now been offered what was initially agreed 🙂
If there is anything else we can help with, don't hesitate to each out.
Kind Regards