Additional Virgin box

[Cazbarfeatures]

Hi,

We have an additional box in our son's room but he tells us he watches Disney+, Netflix etc via his PS4.

Does this mean we can remove the Virgin box cost from our account?

if so, what are the costs etc, we have only recently renegotiated our contract.

Thanks

[Ernie_C]

Possibly, unless your bundle (and its associated discounts) is dependent on having multiple boxes.

Can you screenshot your latest contract (remove any personal information) so that we can identify whether you can?

If you are within 14 days of your new contract, you can, of course, renegotiate without the extra box.

[Lee_R]

Hi Cazbarfeatures, thanks for posting and welcome back to our community.

I would like to take a closer look on your behalf, to offer you some clarification. I am going to send you a private message.  Please look out for the purple envelope top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi Cazbarfeatures, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R
 

[Cazbarfeatures]

Yes, all good 👍

[Robert_P]

Excellent, thanks for the update Cazbarfeatures and we're pleased to hear this has now been resolved 🙂 If you need us in the future please don't hesitate to reach out, we're happy to help.

Rob

[Kain_W]

Hi Cazbarfeatures,

I'm just responding publicly first as Lee is currently out of office so I've assigned this to myself for an update.

I've dropped you a PM to discuss further.

Regards,