on 13-11-2021 20:31
Hi, I'm trying to find out some information about adding tv packages to a current broadband package.
I had an option not too long ago for adding TV & Sports, which has seemingly disappeared, and the options that I'm being presented currently are either bloated with things I don't need or just adding phone options, which I don't want.
Thanks!
on 13-11-2021 21:27
Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1,4 and 4 Retentions (thinking of leaving us) The best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract
You can check out the prices and what's available on the following page
https://www.virginmedia.com/shop/bundles
The lower price is the new customer price which you won't qualify for, the higher price is the out of contract price. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with.