@mtennant wrote:
I negotiated a new package, removing Talk anytime to weekend chatter. It was suggested to me as my TiVo Box and its predecessor was old it needed to be replaced by V360 box and a mini one. A package price of £68 was agreed.
When I downloaded my new contract, there was an activation fee of £24.95. This fee was not mentioned in the conversation I had with the Virgin employee and, as such, I did not agree to it.
As a long term user of Virgin media and Telewest, I have not had this happen before.
The date of the negotiation was Monday AM 24 February. I have just had my first bill in and it shows this activation fee. I have had no luck phoning, having been promised return calls to discuss this.
I consider this an illegal charge as it was not specified in the original conversation. If you agree to a service and that price changes, it is a breach of contract.
Is in their interest to get rid of the OLD Tivo box in favour of a v6 or 360. If it was me, I would question that with them.
You could ask for a DSAR as the call should have been recorded and kept for up to 6 months. This would reveal if they had told you or not. I previously asked to review a call recording and they agreed and honoured the original discussion.
Perhaps the Forum staff may be able to help, but you may have to ring back in again 😞
