Menu
Reply
  • 1
  • 0
  • 0
Jenprit
Joining in
298 Views
Message 1 of 2
Flag for a moderator

Activation cost

As an existing customer I contacted virgin via online chat to review my package. I managed to get a higher speed and upgraded box for £65 per month on a 12 month contract. I negotiated to have the £25 activation fee credited back to my account but paying the £5 postage

Once the contract came the activation fee was added again!

When calling to speak to customer services they have no record. Luckily for me I have an email of the chat transcript, but nowhere to send it as everyone wants to pass me on to the chat team..who aren't available!!.  Pretty frustrating as I know what was agreed but it appears unable to talk to the right department. So far I have spent 3 hours of my time talking to virgin without any resolution. Help

 

0 Kudos
Reply
  • 1.06K
  • 49
  • 99
Moderator
Moderator
268 Views
Message 2 of 2
Flag for a moderator

Re: Activation cost

Hi Jenprit,

Thanks for your first post and welcome to our forums page. 

Very sorry to hear about this. I will send you a PM as we would need more details from you so we can look into this further. 

If you can reply to the PM with the details requested, I will be more than happy to help.

Regards

Lindsey_C

0 Kudos
Reply