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Acitvation fee added to bill

talom849
Joining in

I signed upto VM last month on a package which had £0 activation. I have now received my first bill and it shows a £35 charge for activation. Why has this been added when my package even now if I sign up as new customer shows £0 activation?

How do I challenge this?

4 REPLIES 4

Ayisha_B
Forum Team
Forum Team

Hi @talom849,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've been charged an activation fee.

Can you confirm if you have your original order confirmation which shows the free activation on there?

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello.

Yes on the order summary it says Free set up across the range (7th – 23rd March 2022)

 

 

Hi talom849, 

Thanks for coming back to us and confirming this is showing on your Order Confirmation email. 

We should be able to help you further on this one but will need to see a copy of the email. We'll also need to pass data protection with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi talom849, 

Thanks for sticking with me via private message. 

I'm glad things are all sorted for you now. 

If you have any further issues, please pop back and let us know. 

Take care, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs