cancel
Showing results for 
Search instead for 
Did you mean: 

Account suspended

Mark1871
Dialled in

Due to an error with banking my account wasn’t paid and it was suspended. I have no issue with that. I have paid to have it reinstated but it still shows as suspended and my services are unavailable. I know it can a take a couple of hours to reinstate the services but 9+ hours? I’ve tried live chat but that’s pointless. I can’t call as I’m at work. My husband is at home with no internet access to do his work. Can anyone from the VM team help?

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @Mark1871, welcome back to our forum and thanks for your post.

When an account has been suspended due to a non payment it can take 12-24 hours to be reinstated after a payment has been made. If your services still do not work after this time please let me know so this can be checked further.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules