Account setup

[David_Bu]

I am a new customer and am trying to set up the online account but keep getting to password and states "you can't use this password choose another"

I've tried on a laptop and phone via web browsers and via the app on my phone and have tried the suggested fixes in the forum but nothing works. Very frustrating.

[Tom_W1]

Hi @David_Bu thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM to look into this further for you - kindly expect this to arrive shortly and respond directly when you can!

Many thanks