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Account number - not received and cannot register

craig441
Tuning in

on ‎13-04-2023 15:19

 

Hi I bought Broadband two weeks ago, but I haven't received my account number or area reference on my welcome email it just states what I will be paying each month I was trying to create my account which I can't with no account number or area reference 

 

Does anybody at Virgin actually check if their systems work as I have noticed a few people here with the same problem. No account number sent.

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4 REPLIES 4

craig441
Tuning in

on ‎13-04-2023 15:33

I need to create an account to rearrange an engineer coming out to install my broadband
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Nathan_B
Forum Team
Forum Team

on ‎13-04-2023 17:59

Hi there @craig441 👋 Welcome to the forum and welcome to Virgin also, it's great to have you on board 😊

Sorry to see that you've not been sent all the information required to gain access to your online account. I will be happy to help have your contract resent will all the details you need.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


craig441
Tuning in
In response to Nathan_B

on ‎13-04-2023 19:36

Hi Nathan, thanks all sorted now I have the info. Cheers
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Nathan_B
Forum Team
Forum Team

on ‎13-04-2023 20:28

Thanks for chatting via PM @craig441 😊 Glad to see that you have now managed to get into your account.

If you need help with anything else we have a help page here. Alternatively, pop us a message again, we will be happy to assist.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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