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Account hacked

BMWCHUBB
Up to speed

My account has been hacked and all things have changed!

I spoke to a rep and he wont help because i think hes against gay people?

All he says is i need to speak to the account holder? Speaking to the account holder i said.

1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

I've flagged your post as it seems to need an urgent review on a couple of levels. 

See where this Helpful Answer was posted

17 REPLIES 17

Anonymous
Not applicable

I've flagged your post as it seems to need an urgent review on a couple of levels. 

needs sorting asp

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi BMWCHUBB, 

Thank you for your post and I am truly sorry you feel you were discriminated against, we would never want our customers to feel this way, especially with you calling with a query in regards to your account being hacked, we take this very seriously and I will get this looked into for you asap.

I will pop you over a private message, keep an eye out for the purple envelope

Zoie

Message sent.

Worse than hacked its destroyed?

What have you done vm?

This is BMWCHUBB IN BMWCHUBB1

My whole account needs resetting vm,

Thanks for coming back to us @BMWCHUBB1.

Has my colleague been helping you via private message under your old user name?

What has been destroyed?

Regards,

Steven_L

My ntlworld email has gone and i cant access main account to change passwords.

Account now dont exist?

Can someone reset the account please.