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Huntsekker
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Account change, cannot register new details or log into new account

Hi

I used to be a customer at a previous address, with access to my online account.

When I changed address and had to re-sign up to Virgin, it changed my account number.

My email is the same for both (and therefore my username)

I cannot now sign up for account access, it just keeps taking me to the old account which is no longer active.

Please can you suggest a workaround?

Many thanks.

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Steven_L
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Re: Account change, cannot register new details or log into new account

Sorry to hear that you've had issues logging in and creating a new account for My Virgin Media.

 

I will need to send over a private message so that we can get this looked into further and raise the correct request to get this working correctly.

 

Please look out for my message and we can get started.

 

 

Regards

Steven_L

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Steven_L
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Re: Account change, cannot register new details or log into new account

Thanks for confirming all of your details and joining me in a private message @Huntsekker

 

Your old account details have been transferred successfully over to your new account on our side, please try to log into your account again and let me know if it has worked on your side.

 

Regards

Steven_L

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Steven_L
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Re: Account change, cannot register new details or log into new account

Glad to hear that this has now been resolved for you @Huntsekker.

 

Thanks

Steven_L

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