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mrstixx
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Account Number

Hi All,

I am a new member, and I have not received my account details, so cannot login (or register) on My Virgin Media. What hoops do I have to jump to get this. According to VM, they have sent 2 emails, but not one received. Yet I was able to register on this forum today and got the email confirming this almost immediately. I suspect the the useless salesman, who took my order didn't enter the correct email address, and surprise he does not answer my phone calls to him.

Any help greatly appreciated.

 

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Forum Team (Retired) David_Pn
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Re: Account Number

Hi there mrstixx

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear that you haven't received any emails as promised. Have you also checked all of your mail folders?

 

We'd like to see if there's anything we can do to help on here.

 

Have your services been installed? 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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mrstixx
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Message 3 of 4
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Re: Account Number

No, due to be installed later this month. Have the same problem with my SIM. I think the problem has been caused by the salesman not entering the correct details. Not had anything through in the post either, just a SIM, but no account details.

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Forum Team
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Re: Account Number

I can certainly appreciate the frustration with that mrstixx. 

 

What I will do now is private message you so I can look into this. 

 

^Martin

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