Accidentally ordered wrong order

[benjamintxn]

Hi,

I accidentally ordered two orders when signing up for broadband, one of which was the M100 and the other was the M200. Is it possible to cancel the M100 order?

I am not in the UK currently and cannot make any international calls, is there any way I can cancel the order before I am charged?

Thanks

[Kain_W]

Hi there benjamintxn,

Thanks for your post and welcome to the community.

May I ask are both orders for the same address?

If so have you received confirmation for both orders?
Let us know,

[benjamintxn]

Hi,

Yes, both orders are for the same address.

I have accidentally confirmed both contracts yes.

Thanks, Ben

[Ilyas_Y]

Thanks for the reply @benjamintxn.

May I ask if you have been given an account number? If so then I can invite you to a private chat and sort this out.
Please do not post sensitive information on here.

Let us know.

Kind regards.

[benjamintxn]

Hi,

No I have not been given an account number.

Thanks

[Lee_R]

Hi benjamintxn, thanks for getting back to us.

I would love to take a closer look at your orders, to see if any action is required on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R