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About my bills

ccccjy
Joining in

on ‎24-11-2021 12:39

I have already paid for my bills but I still receive emails reminding me to pay for that. I am really confused about what to do. Please see the attached pictures.I37W(X}N(V4948`9M@GHVY5.pngB(L$PD~4D70FL}1~KA9{W~I.png

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-11-2021 13:31

Hi @ccccjy 

I'm sorry but your other picture has been rejected as it shows you account number and area code- these need to be blanked out.

If you post the picture again with those details abscured then the picture will be accepted.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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ccccjy
Joining in

on ‎24-11-2021 14:31

L6480@7EKW%F$475`MIG]HY.png

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Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎24-11-2021 17:44

Hi ccccjy, thanks for getting in touch.

 

Sorry for any error or confusion with your bills. Let us take a closer look into this for you and see if we can clear things up - just get back to me via PM (the purple envelope) so we can confirm the details securely.

 

Tom 

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