on 17-06-2022 20:13
Hi, I have recently joined Virgin and my nextdoor neighbour already has Virgin, so she gave me her reference code so we both receive the £50 reward but what I can tell it hasn't been processed, can someone help to get this processed as soon as possible, thanks
on 18-06-2022 08:58
Good Morning @Aaron_Talbot, thanks for your post on our Community Forums, and a very warm welcome to you!
Can you confirm if this was the refer a friend scheme that you signed up with, via your neighbour?
For a refer a friend reward to be issued, you’ll both receive your rewards 60 days after your installation date.
The £50 would be issued to you via your Aklamio account (which you'll need to set up) which you can then transfer to your bank via BACs transfer
Kindest regards,
David_Bn
on 18-06-2022 09:30
I have Virgin the code when I was signing up, the customer service stated they couldn't add the code so I would have to request for the £50 reward once we had everything installed which was yesterday, so all I want to know is that the £50 reward is being processed for myself and my neighbour
on 18-06-2022 11:36
Thanks for coming back to me @Aaron_Talbot, what's the code you're referring to?
Was the via the refer a friend scheme?
Kindest regards,
David_Bn
on 18-06-2022 11:59
This code is what my neighbour gave me GPQXKWIT which is what I then gave to Virgin, but what I can gather nothing had been processed for either of us, so can you assist in getting this processed, thanks
on 18-06-2022 14:24
Thanks for coming back to me @Aaron_Talbot, can you tell me where this code came from?
The refer a friend scheme - which I'm assuming is what you're referring to is only applicable when you click the unique link that's sent to your E-Mail address to then sign up for the services online.
Can you confirm how you signed up for the services?
Kindest regards,
David_Bn
on 18-06-2022 16:12
The code came from their email via their account. The code was given to me from them,I then gave this code to Virgin when I signed up over the phone, however they stated that they couldn't add it at the time and would have to be done once everything was installed which was yesterday.
on 19-06-2022 09:06
I am going to send you a private message so I can look into this further for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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