Hello all,
I just joined VM on a new 18 month broadband and phone contract that was on offer at £26 a month for the first 18 months with £0 setup fee.
Internet and phone is all setup and working fine but I noticed under my first bill that I am being charged a £35 activation fee.
Nowhere during placing my order was this activation fee mentioned and I even have an email I received shortly after placing the order with my order summery showing my first payment will be £26 and my next monthly payment will be £26. I cannot afford this addition charge of £35 and need this to be rectified.
If somebody from VM can help me, that would be very much appreciated.
Thank you and kind regards
