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SharonBoyd
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30 DAYS NOTICE

Horrendous customer service, no one ever answers the phone and the messaging service sends the same automated message but never contacts me. Originally i wanted to talk with someone about the end of my contract but now i want to leave and i cant seem to give 30 days notice

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Sololobo
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Re: 30 DAYS NOTICE

Under the Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end Section N:1 you can cancel in writing.

In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice.  You can provide notice and end this agreement under this provision by:

1. dialling 0345 234 0751 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts.  Call costs from other networks and mobiles vary); or

2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

Use a Proof of Delivery postal service such as Royal Mail Signed For 1st. Class https://www.royalmail.com/personal/uk-delivery/signed-for-1st-class when cancelling in writing, just to be sure of delivery.




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