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asif
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£20 movers fee !

Wasn't made of a movers fee at all. Still on the phone 36 minutes and counting.

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asif
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Message 2 of 5
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Re: £20 movers fee !

46 minutes and counting not sure it was worth the £20 credit calling an 0345 number on three mhh wonder how much that'll cost me 🙄

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Superuser
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Message 3 of 5
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Re: £20 movers fee !

0345 numbers are local rate and included in any call allowance.


O. Moving home outside of or within the Virgin Media Network service area
1. If you move to an address that is outside of the service area during any minimum period you may need to pay the early disconnection fee described in paragraph N.5.

2. If you move to another address within our service area, you may ask us to provide the services to your new address. You must provide at least 30 days’ notice to do this.

3. If you move to an address within our service area, we cannot guarantee to provide you with the services at your new address, for example you may move to an area that where there is not sufficient capacity on our network. If this happens and we are unable to provide services to you, or if what we can provide is not equivalent to the service we have provided to you at your previous address, then you can cancel your services and you will not need to pay an early disconnection fee.

4. If we agree to provide the services to your new address, you may have to pay a service transfer charge (to be paid to Virgin Media Payments). Details of the service transfer charge are set out in the price guides.

5. Where we have agreed with you to continue providing the same services that you received at your current address to your new address and this is during any minimum period, then that minimum period will continue at your new address (for example, where your services are on a 12 month minimum period, if you move during month 7 of your minimum period, the remaining 5 months of your minimum period will apply for those same services being provided at your new address). Where we have agreed with you to change the services you receive at your new address then a new minimum period may apply for those services and the service start date for that new minimum period will be the date that the equipment is installed at your new address.


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asif
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Message 4 of 5
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Re: £20 movers fee !

Webchat didnt advise of £20 charge at all nearly an hour on the phone to customer service apprently i will getting a £20 credit to account, yeah lets see if that happens.

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Superuser
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Message 5 of 5
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Re: £20 movers fee !

you've already agreed tot he teams so should of known

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