2 hours (and counting) with mover bot

[afletcher53]

I may have the wrong place 😕

I have to document how ridiculous it is that I have been in a chat for over 2 hours (now approaching 2 1/2) JUST to move my services to a new property.

Now, I could somewhat understand if most of this discussion was in a queue, but "luckily," only fifty minutes of the conversation were waiting for this agent. Did I want to cancel? No. Did I want to upgrade my services? Yes. Do I want to do either now after conversing with someone seemingly translating every word I say via an abacus? No. It is a complete disregard for your customer's time.

ALL I WANT TO DO IS MOVE MY INTERNET AND UPGRADE THE SERVICES! WHY DOESN'T VIRGIN MEDIA WANT MORE OF MY MONEY!?

[afletcher53]

And... I get disconnected from the chat 🙂

[rissott]

Same thing happening to me been messaged and having to reply to the bit for 2 hours. I did think there are any cs just a bot telling you how important you are to virgin. It’s made me so infuriated when I get through in cancelling