18months with no access

[farhan_business]

So I’ve been with VM for 18 months and have had no emails or any access to my online account, ever, despite contacting every dept conceivable all of whom have been inept at getting this sorted. When I signed up, whoever registered me used an email address I do not own. I’ve had this escalated numerous times but to no end. 

[Zach_R]

Hi @farhan_business,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're having some problems gaining access to your My Virgin Media account. What happens when you attempt to access it exactly? Have you used the 'Forgot your Password' and 'Forgot your Email' links?

Thanks,
 

[farhan_business]

Zack, with all due respect, we’ve been at this for 18months. Do you really think this hasn’t been tried?

1, When I click ‘I don’t know my email address’ it asks me for my last name, DOB, account number and area ref. Once I put that in this shows with no email addresses.

2, When I input the incorrect email address VM staff registered as below and then click I don’t have access to my email address.  

 

 

 

 

[Zach_R]

Hi @farhan_business,

Thank you for expanding on this. I'm sorry to hear that these efforts have sadly not helped to alleviate the issue for you.

So that I can assist you further, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,