@JIMMY62 wrote:
Today is the 14th day where I have been without any virgin services (TV / Broadband / Phone).
Due to damage by workmen in our street a cable repull is necessary but it seems this is done by a 3rd party company. Despite phoning Virgin everyday they are unable to indicate when this work will be carried out. I occasionally get a text to say the “..work will be carried out tomorrow..” but as always they are a no-show.
just wondered if anyone has had this experience and any tips on how to escalate this problem as my efforts have proved fruitless.
in the meantime tomorrow is day 15…!
regards Jim
Cable installations and replacements for some VM customers turn into a complete shambles, unfortunately, as evidenced by the many topics about it on the forums.
You can do nothing more than keep complaining at VM. On the phone they will 'guarantee' the work will take place 'tomorrow' (or whenever) but they have no means to influence the work schedule or the activities of the contractors, they are just reading out the next date shown on their screens when you call VM.
If you phoned in the fault on the day it happened, then VM has two clear working days to fix the fault, after which compensation applies.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Keep good records of all VM's promises/failures and any missed appointments. In the topics described on here, VM often does not play fair when it comes to paying out so you should collect evidence of what happens as you go along.
In the meantime, start thinking about some backup options such as a 4G/5G data/mobile connection on a rolling monthly basis until such time as VM reconnects you.
