will i need 2 adapters

[scannerman]

recieved a letter about phone upgrade , went online ordered adapter , do virgin check the account to see how many lines you have and send out the appropriate amount of adapters or will i have to order another , asking as have 2 lines and wasnt sure if adapters are singles or doubles 

[Paul_DN]

Hi scannerman,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to connect both of your phone points to your Router, I will be happy to arrange for another connector to be provided.#

So I can do this I would need to invite you into a private chat so I can get some further information and get this arranged for you, I will send a invite shortly, please click on the purple envelope to accept?

Regards

Paul.

[nodrogd]

2 Virgin landlines. Ouch! That’s expensive 😮.

[Paul_DN · Accepted solution]

Hi Scannerman,

Thank you for joining me in a chat and clearing security, I have now arranged for the 2 adaptors to be sent to you, sorry this wasn't picked up at first.

Regards

Paul.

[scannerman]

thankyou very much Paul_DN , very much appreciated 

[Paul_DN]

You are very welcome, please let us know if you have any further issues?

Regards

Paul.

[Paul_DN]

Hi Scannerman,

Has your phoneline already been changed over or have you been advised it is going to be?

Regards

Paul. 

[scannerman]

got the letter today , it will be sometime in july , after going to the website i noticed i could order the adapter from there , then thought after if it will be one or two

[Paul_DN]

Hi Scannerman,

I have just been informed this has been put back until 16/08/21 now and the adaptors will be sent before this date.

Regards

Paul. 

[scannerman]

thanks for letting me know that Paul_DN