on 19-05-2021 11:48
recieved a letter about phone upgrade , went online ordered adapter , do virgin check the account to see how many lines you have and send out the appropriate amount of adapters or will i have to order another , asking as have 2 lines and wasnt sure if adapters are singles or doubles
Answered! Go to Answer
on 19-05-2021 13:01
Hi Scannerman,
Thank you for joining me in a chat and clearing security, I have now arranged for the 2 adaptors to be sent to you, sorry this wasn't picked up at first.
Regards
Paul.
on 19-05-2021 14:22
No problem at all, at least you are now aware and have time for us to make sure you have the adaptors.
Regards
Paul.
on 19-05-2021 12:17
Hi scannerman,
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to connect both of your phone points to your Router, I will be happy to arrange for another connector to be provided.#
So I can do this I would need to invite you into a private chat so I can get some further information and get this arranged for you, I will send a invite shortly, please click on the purple envelope to accept?
Regards
Paul.
on 19-05-2021 12:50
2 Virgin landlines. Ouch! That’s expensive 😮.
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on 19-05-2021 13:01
Hi Scannerman,
Thank you for joining me in a chat and clearing security, I have now arranged for the 2 adaptors to be sent to you, sorry this wasn't picked up at first.
Regards
Paul.
on 19-05-2021 13:08
thankyou very much Paul_DN , very much appreciated
on 19-05-2021 13:10
You are very welcome, please let us know if you have any further issues?
Regards
Paul.
on 19-05-2021 13:29
Hi Scannerman,
Has your phoneline already been changed over or have you been advised it is going to be?
Regards
Paul.
on 19-05-2021 13:36
on 19-05-2021 13:49
Hi Scannerman,
I have just been informed this has been put back until 16/08/21 now and the adaptors will be sent before this date.
Regards
Paul.
on 19-05-2021 13:58
thanks for letting me know that Paul_DN